Mystic Coastal Flooring in Stonington, CT Closed now

Reviews about Mystic Coastal Flooring

• ★ ☆ ☆ ☆ ☆

  June 13, 2020, by Timothy DeBell
  Horrible, just horrible. Al and the staff were all very accommodating and pleasant during the selection of tile and scheduling. We selected glass tile from their showroom and paid the 50% deposit on the job. We were looking to do something with stainless steel behind the range/under vent hood and were not satisfied the cost or options presented to us by MCF. We were told by Al numerous times that he would install any tile we selected whether we purchased it from him or not and found stainless steel tile online manufactured in the US by a reputable manufacturer and scheduled the installation. Prior to installation we sent information and pictures of the tile to MCF so they knew what they were installing.The first day his crew showed up, didn't introduce them selves and went to work. Things were OK to this point despite the lack of professionalism. On the second day I could not be home when they finished but had a relative here in case they had any issues. They said they would be back "after lunch" to do the grouting. They showed up around 2:30 PM and started working. When I got home I looked at the job and the glass tiling was acceptable at best (messy grouting). The stainless steel had been installed using the wrong grout and the tile was scratched to the point of being permanently ruined. It looked like someone had taken coarse steel wool and worked over the tile. Additionally my GE Profile range had been damaged, the back cover bent and the control panel dislodged from the unit. There was a tear in our floor where the range had been forced into place. Note that my 110 lb wife and I had installed the range twice, by ourselves, without damaging any part of it, the floor or the surrounding cabinetry. I immediately called Al and he said he would be by the next day. I was out mowing the lawn, Al had let himself into my house and then found me in the back yard. I showed him the damage to the tile and the first thing out of his mouth was to the effect of "I'm not going to get into fixing this". He claimed the tile was defective, too soft and of poor quality. I knew this to be untrue and confirmed that with the vendor we purchased the tile from. He offered to purchase a metal polishing kit from Home Depot for me to use and told me to "Not lose any sleep" over it. At that point I indicated our conversation was over and he left. I did research to see if there was anything I could do short of replacing the tile and spent the next three days attempting to buff out the scratches as well as repairing my range and floor. The tile will never be 100% free of scratches and ultimately I'll replace it at some point in the future. Long story short, his crew used the wrong grout for installing stainless steel tile and he wasn't man enough to admit and fix the mistake, not to mention owning up to the damaged floor and appliance. I filed a BBB complaint and actually got a response from this company, again, laying the blame on us, the customers, and failing to offer any reasonable settlement. To echo some of the reviews on Google, if he had tried to work with us on price we would have paid a bit more for the tile from a local business. If he installed the tile with the right grout we CERTAINLY would have used him again for two other major bathroom tiling jobs in our house. At the very least, he could have just said "I wont install this tile". Which would have been ok, as a business owner myself I can understand that. Instead he was (in my opinion) too juvenile and bitter and purposely used the wrong grout knowing it would damage the tile. That's my theory, anyway...the only other rational explanation (in my opinion) is that he doesn't know what he is doing. I'll leave that to the reader to decide. Incidentally, we have found 3 pieces of glass around the house from sloppy cuts and glass tile damage. Our 5 year old daughter found the biggest one and brought it to us. I had to dig the other two out of my feet over the following two days.
• ★ ★ ★ ★ ★

  March 28, 2020, by Google User
  wonderful service from start to finish. They were all very involved in the design and selection process, which helped us a great deal, as well as their installers were very professional and did a fantastic job. I would absolutely recommend mystic coastal flooring , and look forward to working with them again in the future .